This document is a submission from ERSA to the National Audit Office (NAO) regarding the government’s support for troubled families.

The paper covers the following issues: 

  •  Low referral rates to the ESF scheme 
  • Significant changes in the design of the programme by the DWP 
  • The new regime which allows the generation of referrals by providers is not provided for by the programme’s funding model
  • Issues relating to the agreement and payment of progress measures.