Full Job Description


At Fedcap Employment our mission is to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

We are currently recruiting for an Employer Solutions Manager to work across the South Central Restart contract package area. The successful candidate would be based at one of our 10 South Central offices (Banbury, Oxford, High Wycombe, Reading, Slough, Staines, Basingstoke, Guildford, Chichester or Brighton). However, the role involves travel between all offices requiring the incumbent to have a full driving license and vehicle.

The Role

To ensure the delivery of an end to end employment outcomes offer to all customers referred to the Restart programme through performance management of a team of Employer Solutions Consultants (ESCs) based in each of the offices within the contract package area.

Working with strategic and operational teams across the business to engage and account manage key employer relationships, track outcomes and deliver continuous improvement to systems and processes.

You will…

  • Manage team performance against agreed targets including targeted vacancy sourcing, employer engagement, interview acquisition and preparation, and job outcomes alongside other key performance indicators (KPIs)
  • Management and development of ESCs using monthly and bi-annual performance tools while encouraging collaboration, standardisation and best practice across the team
  • Promote the Service Offer to employers and internal operational functions through relationship management, sales, marketing and communication activity
  • Maintain a good understanding of the local/regional labour market and employer needs in order to inform customers and operational delivery
  • Work with the Customer Product Manager and Strategic Sector Leads to drive sector specific skills training and targeting of sectors and employers
  • Implement a tailored customer approach to identifying the right employer to optimise opportunity of securing sustainable employment
  • Advise and develop ESCs to support employers through the promotion of adapted recruitment approaches and techniques to support customers to secure work e.g. personality-based interviews, work trials, job carving, or specialist health and wellbeing support e.g. reasonable adjustments, funding available, inclusion in national initiatives (eg Disability Confident) etc.
  • Drive caseload management and profiling to ensure ESCs build pipeline of opportunities relevant to the customer needs of their office
  • Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
  • Ensure the maintenance of contract CRM (FedcapCARES) and other vacancy data to a required quality standard, to enable operations timely access to key employer related data
  • Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times
  • Maintain a good understanding of all other contract delivery and identify opportunities for cross-contract working or service alignment

Person Specification

About you…

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

  • Experience of managing a team, ideally based across multiple locations
  • Experience of working in a customer focused, results driven environment
  • Excellent communication and influencing skills with people at all levels including internal and external customers
  • Knowledge of the local labour market and social challenges
  • Awareness of health, wellbeing and disability initiatives to support individuals into employment including route ways, job design and reasonable adjustments
  • Awareness of skills and training landscape including traineeships, apprenticeships, and other work-based training as well as self-employment routes
  • Experience of using CRM systems to track and report performance coupled with strong all-round IT skills

Key Competencies

  • Integrity
  • Leadership
  • Results focused
  • Commercial acumen
  • Problem solving
  • Coaching and developing

What’s in it for you…

  • A rewarding career that makes a genuine difference to people’s lives
  • Hours and days of Work: 37.5 hours per week – Monday to Friday
  • Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service
  • A two-week Induction and Training programme
  • Pension Scheme – contribution of 4% from Fedcap Employment.
  • Life Cover x 4 annual salary
  • A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period
  • Enhanced Maternity and Paternity pay following completion of the probationary period
  • Laptop and mobile phone to allow remote agile working

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

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