Message from DWP on Jobcentre opening times from Monday 18 January
To help keep customers and colleagues as safe as possible in the latest phase of the pandemic, the Department has decided jobcentre opening hours will be 10am to 2pm beginning on Monday the 18th January 2021. This temporary change means we can continue providing safe, essential services for those who need to come into the jobcentre and who are unable to interact with us on the phone or digitally. The opening hours of our phone lines remain as they were. In addition, the Relay UK service and the Video relay service are both still available.
Anyone entering a jobcentre will be required to wear a face covering, unless they are in an exempt category. Please follow the latest government guidance on meeting with others safely and lockdown restrictions. If Jobcentres need to make an appointment with a customer, this will be by the phone and they will leave a message in their journal before calling them.