9th December 2025
From Generic to Personal: How AI is Redefining What’s Possible With Job Readiness Technology for Participants
What if every jobseeker could receive personalised coaching — without increasing advisor caseloads? Participant facing online tools have been around for many years, but are often poorly engaged with and nearly always generic. In this session hosted by ERSA, Ryan Cottell and David Heard from Shortlister show how participants can now receive instant, personalised training for the exact job they want – whether it’s at Café Nero or NASA – and how advisors can track progress at a glance. This is AI working with humans, not against them – devising unique support for each participant to increase engagement and accelerate job outcomes.