Applauding the Employability Sector

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ERSA Awards 2020 shortlist announced

A host of training and employability organisations from across the UK are set for national recognition after being shortlisted for the prestigious ERSA Employability Awards 2020.

The Employment Related Services Association (ERSA) is the membership body for the employment support sector. Its members deliver quality services for the nation’s jobseekers and learners.

Announced on UK Employability Day, Friday 26 June 2020, the shortlisted organisations for this year’s Employability Awards epitomise the dedication, expertise and innovation required in supporting a diverse and ever growing number of jobseekers. Now in their eighth year, the awards applaud best practice and the significant achievements of everyone working to support jobseekers in their progression in to work.

“Now more so than ever, it is important to shine the spotlight on the amazing organisations and people that work to make the UK employment support sector the dynamic and effective force for good that it is,” said ERSA Chief Executive Elizabeth Taylor.

“The positive influence and impact our shortlisters have on individuals and wider communities is something to celebrate, especially in current circumstances. Thank you to everyone who took time to submit an entry or sponsor an award and I wish the best of luck to all of our shortlisted nominees.”

ERSA members encompass employability, skills, youth employment, offender management, and disability services. Twelve award categories, including four new for 2020, reflect the partnerships and holistic support required to help people, often with complex barriers to employment, into work. There were 145 award submissions, many of which were showcased via a social media campaign preceding Employability Day.

Minister for Employment Mims Davies MP said: “Organisations like these provide life changing support to jobseekers across communities, opening doors and helping them build skills to thrive in successful careers and it’s great to see this deserved recognition.

“This additional support alongside our local jobcentres will continue to play a vital role as we move into recovery and push to level up opportunities.”

The nominees shortlisted for this year’s ERSA Employability Awards are:

Frontline Adviser of The Year, sponsored by The Digital College

Recognising an employment adviser who has demonstrated exceptional commitment in a frontline role.

  • Abigail Johnstone, Novus
  • Amanda Andrews, Right2Work, nominated by G4S
  • Andrew Herdman, Papworth Trust
  • Charlotte Edwards, Futureworks, Pembrokeshire County Council
  • Chris Chapman, Sheffield Futures
  • Faisal Ahmad, Renaisi
  • Gill Tollitt, VOLA Merseyside
  • Kayle Hope – North East Autism Society, nominated by Moving On Tyne & Wear
  • Mairead Whitty, Ingeus UK
  • Michael Kebir, Fedcap Scotland
  • Neil Philp, Fedcap Scotland
  • Phillip Henderson, Get Set UK
  • Robeina Mustafa, Sheffield Futures
  • Shirley Blackledge, Groundwork
  • Sandra, Vison Products


Team of The Year, sponsored by Leeds University Business School

Recognising a team of frontline staff which has demonstrated outstanding commitment in meeting and exceeding the delivery aims of an employment provider.

In recognition of the extraordinary efforts teams have made to continue and extend delivery through current times, the following longlist of colleagues were all deemed worthy of progression to final judging stage:

  • Catch22 Employability Team
  • Positive Steps into Work Service, Blackpool Council, nominated by G4S
  • Work Routes, Seetec Pluss
  • West Lothian Council, Supported Employment Service
  • Working Well Work and Health Programme’s Health and Wellbeing team, Ingeus UK
  • Work Better, Together Housing
  • Unity Works Employment Team
  • Include-IT Mersey, VOLA Consortium
  • BBO Project Team, URPotential
  • Building Bridges, Community First
  • Fusion, Building Better Opportunities 
  • Project Apollo, Sheffield Futures
  • The Employer Engagement Team, Bolton College
  • The Belina GRoW Team, nominated by G4S
  • Standguide Mental Health Team
  • Projects Team:Positive Progressions, Craven College
  • The Brent Employment Services Team, Brent Council
  • Hereford Individual and Placement Support (HIPS) team, Landau
  • Step Forward, My Sisters’ House
  • The Peer Circle Team, St Giles Trust
  • Working West London Team, ELATT
  • Supported Employment Service, West Lothian Council
  • HeadsUp Project, Enable East
  • ‘All About Me’ Team, Aspire Sussex
  • The Tackling Multiple Disadvantage (TMD) Team, Crisis
  • Genius Within WaHP Team
  • Enable Team
  • Leicestershire Cares Team
  • Radian Employment Support Team (EST)

NEW: Frontline Manager of The Year, sponsored by Triangle, creators of Outcomes Star

Recognising a front-line manager or team leader who has demonstrated exceptional commitment to leading their frontline team to excellent performance and customer achievements.

  • Lorna Beaton, Fedcap Scotland
  • Julia Marcus, London Borough of Camden Council
  • Anne Higgins, Musselburgh Job Centre, nominated by Triage Central
  • Lesley Wood, Stockton Job Centre, nominated by Triage Central
  • Ben Wyse, SPS training Solutions

NEW: Jobcentre of The Year, sponsored by SETAS
Recognising a Jobcentre Plus office that has demonstrated exceptional commitment in partnering with providers in their area, supporting disadvantaged and long-term unemployed jobseekers.

  • Burnley Jobcentre Plus, nominated by Ingeus UK
  • Preston Jobcentre Plus, nominated by Ingeus UK
  • Wigan Jobcentre Plus, nominated by Ingeus UK
  • Redhill Jobcentre Plus, nominated by Surrey Choices
  • Washwood Heath, Birmingham Jobcentre Plus, nominated by Disability Resource Centre
  • Canning Town Jobcentre Plus, nominated by Belina Consulting

Disability and Health Provider, sponsored by ICONI Software
Recognising an employment services provider who has demonstrated exceptional commitment in supporting jobseekers with disabilities and health conditions to achieve sustained employment.

  • Essex County Council, nominated by Genius Within CIC
  • Ideal for All
  • Autism Plus
  • Let’s Get Working Project, Social Enterprise Kent

NEW: Offender Related Services Provider

Recognising an employment services provider who has demonstrated exceptional commitment in delivering services for individuals who have been in contact with the Criminal Justice System.

  • Novus
  • PLIAS Resettlement, G4S
  • Employment, Training and Education Teams (ETE), Ingeus
  • Whitehead Ross Education and Consulting (WREC)
  • Working Chance
  • Better Jobs, Better Futures, Gower College Swansea, nominated by G4S
  • The Forward Trust

NEW: Housing Provider, sponsored by Cognisoft
Recognising a Housing Provider who has demonstrated exceptional commitment in delivering services for their residents, particularly regarding employment support.

  • Acis Group
  • Aspire Housing

Youth Employment Provider, sponsored by Get Set UK

Recognising an employment services provider who has demonstrated exceptional commitment in delivering employment services for young adults.

  • ELITE Supported Employment Agency
  • London Zoo –  Zoological Society of London, nominated by Unity Works
  • IN2 Programme, Landau
  • The Prince’s Trust
  • Whitehead Ross Education and Consulting
  • Reform Radio

Supply Chain Partner of The Year, sponsored by Do IT Solutions
Recognising excellence as a delivery partner in the field of employment support.

  • Business 2 Business, nominated by Fedcap Employment
  • Case UK, nominated by Ingeus UK
  • The Papworth Trust, nominated by Genius Within CIC
  • Action West London, nominated by G4S
  • Get Set UK, nominated by G4S
  • Seetec Pluss, nominated by Reed in Partnership

Employer of The Year, sponsored by Genius Within CIC

Recognising an employer who has demonstrated exceptional commitment in creating opportunities for disadvantaged and long-term unemployed jobseekers.

  • Barts Health NHS Trust
  • Battersea Academy for Skills & Employment
  • Greene King
  • Excaliber Security Services Limited, nominated by Papworth Trust
  • Horsham District Council, nominated by SETAS

Significant Achiever of The Year, sponsored by Fedcap Employment 
Recognising a specific jobseeker who has demonstrated exceptional commitment to overcoming barriers to enter and maintain work.

  • Claire, nominated by Recro Consulting
  • Stephen, nominated by Pentreath Ltd
  • Pat, nominated by Moving On Tyne & Wear
  • Ashleigh, nominated by Better Jobs, Better Futures (Gower College Swansea)
  • Julie, Fedcap Employment
  • Jazmin, Fedcap Scotland
  • Nataya Tamara Davies, nominated by Better Jobs, Better Futures (Gower College Swansea)

Outstanding Contribution to the Sector Achiever, sponsored by Clarion Futures
Recognising an exceptional individual who has dedicated a significant part of their career to the employment related services sector and has made a notable impact on the wider sector.

There is no shortlist for this category, the winner will be announced on 22 July, between 5-7pm.

The winners of the ERSA Employability Awards 2020 will be announced on Wednesday 22 July, 5pm-7pm via an online video conference compered by entrepreneur and author of ‘How to Go to Work’, Lucy Clayton.



For further media information please contact:

Helen Wardle, Fivefold Ltd: 07757 355339

Fiona Buchanan, Fivefold Ltd: 07711 160685

Notes to Editors:

The Employment Related Services Association (ERSA) is the representative body for the employment support sector.

ERSA’s membership spans the private, voluntary, and public sectors and ranges from large multi-nationals through to small specialist charities.

More information about the ERSA Employability Awards 2020 can be found here:

Details of last year’s winners can be found at

Taking the strain does the job for DWP teams

Jane Munro Frontline.jpg

COVID-19 has brought with it unprecedented challenges for just about everyone, and the staff manning Department of Work and Pensions (DWP) Jobcentres have been no exception.

As the lockdown swept across the country on March 23 and businesses shut their doors in droves, for many it meant sudden unemployment and the need to register an application for Universal Credit (UC). In the space of under a month in excess of 1.5 million new applications deluged in on DWP teams who themselves were attempting to cope with staff shortages due to self-isolation.

One of those thrown into the frontline was Employer and Partnership Manager Jane Munro, who is based in Forres. Like so many, the coronavirus was to turn the working world she knew so well upside down in the blink of an eye.

She said: “I think it’s fair to say I’ve never seen anything like this, I don’t think anyone has.

“My job usually is to help employers fill vacancies and work with customers in a number of ways so that the skills they have are best suited to the jobs which are out there.

“Normally I’m out and about all the time, meeting with employers and partner organisations, organising training, that sort of thing. When the coronavirus came along all of that was cancelled pretty quickly.”

As new applications flooded in at a rate never anticipated even in the worst of recessions, it was all hands to the pump and, for Jane, some re-training of her own.

She continued: “We basically had to get our sleeves rolled up as frontline operators.

“Applications were coming in at an unprecedented rate but we had lost about 30 per cent of our own staff due to them self-isolating or having health conditions. I asked the Forres Jobcentre manager what I could do to help and I underwent training on the UC system so I could do a frontline job on the phones helping new customers.

“It was all hands to the pump. By March 16 I was up and running for my new role dealing with customers but it was a steep learning curve. Fortunately the UC system was designed with ease of use in mind, both for us and for the customers.

“Alongside this, at first I was also thinking to myself that I’ve got two kids at home, I wasn’t sure what was happening with my husband’s job – he ended up being able to work from home – while we’re working extra hours so we could cover vulnerable customers, all of us doing what needed done.”

The old ways of dealing with new applications, which saw customers asked to phone a call centre in the first instance, soon fell by the wayside as the system had to bend in the hurricane of change brought in the wake of Covid-19.

A ‘don’t call us, we’ll call you’ policy was instituted and it was here Jane and her colleagues had a vital role to play as they followed up initial applications, usually to speak to customers to gain more information as to their circumstances to help progress their claims.

“As long as customers have activated a UC application we will get back and will respond to messages as soon as we possibly can,” Jane said.

“We’re doing what we can to support customers and answer their questions.

“One of the things I would like to stress to customers is please leave your mobile phones on to make it as easy as possible for us to reach you. The sooner we can speak to you and get the information we need, the sooner we can process your application and get your money on the way.

“It is important to realise there are jobs out there. The initial rush of supermarket vacancies we experienced have, in the main, been filled, but there are others. A lot of the current vacancies are in the care sector with the likes of seasonal posts such as fruit picking beginning to come in.”

Jane went on to say that the broad sweep of the lockdown meant that the new customers contacting the DWP to claim UC were a similarly wide cross-section of the workforce in terms of sector, age, experience, full-time and part-time. Many were uncertain what would be happening to their jobs, whether the business they worked for would fall through or they would end up on the government’s Job Retention Scheme where 80 per cent of a furloughed employee’s wages would be paid.

Furloughed employees may still be able to claim UC to tide them over, depending on their circumstances, and Jane was keen for those who find themselves in these circumstances to check and Job Retention Scheme for further information. Furloughed employees can get an outline of how much they may be entitled to by using the benefits calculator at

Helping people who are often frightened after having their world thrown to the winds has proved to be a very satisfying experience for Jane in what has been a journey into the unknown, in many respects.

“It’s very rewarding to be able to help and reassure people, who have been very appreciative of what we’re trying to do.

“I’m very proud to work for the DWP at this time, to see everyone mucking in. I’m impressed with the way the system has coped with the unprecedented strain of 1.5 million new claims in two or three weeks.

“It’s coped, it hasn’t crashed and we’re getting payments out on time.

“As I said, personally it’s been a steep learning curve but it’s given me a far better understanding of UC which will help me a lot in my job going forward.”

The DWP have also developed new websites to aid jobseekers find work in new sectors – – and recruitment advice for employers –

Applicants can get an outline of how much they may be entitled to by using the benefits calculators.

  • Policy in Practice – for information on income-related benefits, tax credits, contribution-based benefits, Council Tax Reduction, Carer’s Allowance, Universal Credit, how these are calculated and how your benefits will be affected if you start work or change your working hours
  • entitledto – for information on income-related benefits, tax credits, contribution-based benefits, Council Tax Reduction, Carer’s Allowance, Universal Credit and how your benefits will be affected if you start work

The ERSA Employability Awards 2020
This year, there is a new award category, recognising a Jobcentre Plus office that has demonstrated exceptional commitment in partnering with providers in their area, supporting disadvantaged and long-term unemployed jobseekers.


This article was written by Alan Beresford, original post via Grampian Online


UK’s largest employability celebration returns on 28 June 2019


The fourth UK Employability Day has been announced for Friday 28 June 2019. The date was announced at ERSA’s annual conference with the Minister for Disabilities and Shadow Minister for Employment.

Over a thousand charities, businesses and employers across the UK will join the biggest celebration for organisations supporting local people into employment. Employability Day aims to raise awareness of their hard work and build understanding locally and nationally.

Last year, over 700 organisations joined the celebrations, including community groups, charities, training providers, high street retailers, housing associations and local authorities. Dozens of high-profile stakeholders got involved, with business leaders, Ministers and those responsible for community change taking part in events across the UK.

Employability Day 2019 takes place during a pivotal year as we seek to build an inclusive society after Brexit. It’s time to start planning an event to demonstrate the positive difference employment support makes to people’s lives.

Why not host a jobs fair, activity morning or street stalls and invite local representatives? Or host a debate, report launch or open day? There are endless ways to get involved in next year’s celebration.

Employability Day is coordinated by ERSA, the representative body for the employment support sector. For more information visit,

Kirsty McHugh, ERSA’s Chief Executive, says:

“Every day, employment support helps people into work, improves lives and strengthens communities. Employability Day is the perfect platform for frontline organisations and employers to demonstrate the work they do to serve their local areas, from running advice sessions, delivering training or connecting people to local job opportunities.

“Employability Day 2019 will no doubt build on last year’s mammoth success to be the biggest celebration so far, helping to highlight the extraordinary support being delivered in communities across the UK.”

Join the conversation at #EmpDay19

ERSA Employability Awards 2015 are now open for entries


The Employment Related Services Association (ERSA), the representative body for the employment support sector is pleased to announce the 2015 ERSA Employability Awards, sponsored by Seetec, are now officially open for entries.

The awards, now in their third year, aim to celebrate and champion best practice from across the employment related services sector, highlighting the day to day hard work and dedication of individuals and organisations in the sector working together to help jobseekers in their journey towards, or into employment.

The ERSA Employability Awards welcomes applications from all organisations working to support jobseekers into employment, whether housing associations, local authorities, Jobcentre Plus offices, charities, social enterprises colleges or private sector providers. You do not have to be a member of ERSA to apply for the awards and there is no charge to do so.

There are ten award categories designed to showcase the breadth of work taking place within the sector. The categories are:

• Innovation Award, sponsored by APM
• Youth Employment Award, sponsored by Ingeus
• Disability Employment Award¸ sponsored by Shaw Trust
• Large Employer of the Year Award, sponsored by Avanta
• Small or Medium Employer of the Year Award¸ sponsored by Campbell Page
• Supply Chain Partner of the Year,  sponsored by Intraining
• Advisor of the Year Award¸ sponsored by Alderwood
• Employability Learner of the Year Award, sponsored by Institute of Employability Professionals
 Significant Achievement Award, sponsored by Affinity Sutton
 Lifetime Achievement Award,  sponsored by Serco

Kirsty McHugh, Chief Executive of ERSA, said:

“For some people finding a job is an easy and quick process. For others, it is a long and difficult struggle, with a range of barriers that must be overcome along the way.

The ERSA Employability Awards provide an opportunity to celebrate and champion those who are working so hard to move towards employment, as well as the people and organisations that are helping them achieve this.”

The deadline for entries is 5pm on Friday 27 March 2015. Finalists in each category will be announced at the ERSA AGM in April, with the awards themselves presented at a special ceremony in London in June.

Email for the award entry form and full descriptors and criteria for each award.


Press enquiries should be directed to Anna Robin on 020 3757 9415

Notes to Editors

1. The Employment Related Services Association (ERSA) is the sector body for those delivering or with an interest in employment support services.  ERSA’s membership spans the private, voluntary and public sectors and ranges from large multi-nationals through to small specialist charities.  It has 180 members, including all prime contractors of the Work Programme. The majority of its members are not for profit.
2. Entries to the ERSA Employability Awards will be judged by an independent panel to be confirmed at a later date.
3. The 2015 ERSA Employability Awards headline sponsor is Seetec.

2014 Winners – ERSA Employability Awards


The winners of the ERSA Employability Awards, sponsored by Shaw Trust, were announced last night in a ceremony attended by over 200 guests, including the Employment Minister and Shadow Employment Minister. 

The awards, now in their second year, are intended to spotlight the great practice taking place in the employment support sector, particularly in helping the long term unemployed find work.   In addition to showcasing the best in class, the awards also provide an opportunity to pay tribute to the efforts of frontline staff, employers and jobseekers themselves in transforming lives. 

Over 180 entries were narrowed down to just eleven outstanding winners by the judges, Matt Thurston from the Department for Work and Pensions, Michael Buchanan from the BBC and Richard Harries from the thinktank, Reform.

The ceremony, which included a drinks reception sponsored by Specialist Recruitment Partners, with a programme sponsored by Kennedy Scott, was hosted by Baroness Stedman Scott, chief executive of Tomorrow’s People.

Kirsty McHugh, ERSA, Chief Executive, said:

‘The ERSA awards are the perfect opportunity to thank the unsung heroes of welfare to work.  Helping jobseekers back into work isn’t always easy – there needs to be a strong partnership between frontline staff, employers and jobseekers themselves.  All tonight’s winners are inspirational, but they are also a reflection of the wider positive work of the sector and jobseekers themselves.’

The full list of 2014 winners are as follows:

Supply Chain Partner of the Year Award (sponsored by A4e)
Winner: Wheatsheaf Trust

Registered charity Wheatsheaf Trust has been working with A4E as a subcontracted provider of employment services since 2009 and has gone above and beyond its contractual obligations to help thousands who were facing seemingly insurmountable obstacles and often painful struggles. The Trust specialises in supporting disaffected young people, minority ethnic and faith groups, people with disabilities, lone parents, older people and returners to the labour market and refugees.

The IEP Professionalisation Award (sponsored by the Institute of Employability Professionals)
Winner: Remploy

Remploy’s commitment to staff development and the professionalism of the sector is demonstrated in many ways. It has successfully developed a disability guide and different programmes to up-skill its employees in effectively working with people with disabilities. Remploy has also recognised employee’s achievements by giving them a one year’s associate membership with the IEP when they complete various qualifications.

The Innovation Award (sponsored by PublicCo)
Winner: Pluss Future Clean

Pluss Future Clean® is a social franchise that provides employment opportunities for people traditionally seen furthest from the labour market. The opportunities are delivered via a commercial business based on an
environmentally friendly car valeting service. Its expansion across the country, within 13 local authority areas to date, is the result of the unlikely public/private/third sector partnership between Pluss and other major welfare to work providers.

Large Employment of the Year Award (sponsored by Pluss)
Winner: Greggs PLC

Gregg’s work inclusion programme compromises of three initiatives. The first initiative called ‘Ready to Work’ has been developed in conjunction with the prisons and probation trusts, this particular programme provides both offenders and ex-offenders with assessment and interview experience. ‘A Taste of Greggs’ has been developed in partnership with Jobcentre Plus. This programme offers both work experience placement and employment to young people. Finally Greggs also runs an initiative through the Work Programme. This work is shaped for Greggs by various employment support providers, it helps to support the longer term unemployed through the provision of work experience and paid employment when possible.

Small or Medium Employer of the Year Award (sponsored by The Wise Group)
Winner: Horizon Finance

The majority of contact centre businesses require staff to have relevant experience before their CV is even considered. Not Horizon. Horizon base a great deal of its decision on who to employ on the candidate’s character, their enthusiasm and the potential they see. Opportunities are given to candidates with no relevant experience and in some cases with no work experience at all. Training and development is ongoing with qualifications offered during on-the-job training and staff earmarked for potential management roles.

Youth Employment Award (sponsored by ABC Awards)
Winner: Pertemps People Development Group

Giving young people the life skills to progress has been one of the core activities of Pertemps for the past 15 years. Its teams work across the UK with a diverse range of young adults including: NEET’s, those with little academic achievement, offenders, those who have disengaged from education and society in general.
The key to success is in the delivery of services that provide an accurate and realistic introduction to the world of work, traineeships, education, training and apprenticeships. Pertemps provide this from initial engagement through confidence and motivation, teaching employability as well as skills to delivering a post-employment after care service.

Disability Employment Award (sponsored by Ingeus)
Winner: Elite Supported Employment Agency Ltd

Established in 1994, Elite Supported Employment Agency Ltd is a registered charity operating supported employment services to people with disabilities, health conditions and those at a disadvantage across South and West Wales. Its vision is to enable their client group (ages 14-65) to gain vocational experiences and/or paid employment opportunities. Their mission is to enable the people they work with to access, obtain and maintain paid employment via appropriate support.

Advisor of the Year Award (sponsored by Alderwood)
Winner: Sam Price

Sam Price has dedicated the last 23 years of his career to welfare to work. Over that time he has helped an estimated 4,000 unemployed jobseekers to become self-employed by starting their own business in sectors as diverse as consultancy, construction, hospitality, retail, entertainment, cleaning, digital, creative, hair and beauty and many more.  Sam’s success rate has not been beaten: he was the first Enterprise Advisor in Avanta to reach 400 businesses set up under the Work Programme, holds the highest average of businesses started each month and can proudly say that 90% of the businesses he has helped to create are still trading.

Significant Achievement Award (sponsored by Duality Training)
Winner: Rory

It is eight times harder for someone with a criminal record to find a job, so Rory’s achievement – setting up as a self-employed barber within four months of his release from prison- is all the more remarkable. After spending seven years of the last decade in jail, the 29-year-old was determined to change his life for the better. Rory is now working towards mentoring other offenders to ensure they are given the best chance to turn their lives around too.

Lifetime Achievement Award (sponsored by Seetec):
Joint Winner: Jonathan Cheshire, The Wheatsheaf Trust

Jonathan is an enthusiastic and highly committed exponent of social inclusion, lifelong learning, and economic development, with extensive experience of managing skills and employability projects. Before starting the Trust, he founded Portsmouth Foyer (1996-1998), a housing and employment project for young people. Prior to this he has founded a number of other charities for homeless people in London, which were responsible for many new ideas in housing management and funding. He has been appointed to various government committees on homelessness, rehabilitation of offenders, and marine safety.

Joint Winner: Gareth Matthews, Serco
Gareth started his career with Jobcentre Plus, holding several senior roles during 27 years’ service and is now Serco’s Business Director for Welfare Services. Gareth’s wealth of knowledge and long-term commitment to the sector is without doubt worthy of the accolade for a lifetime achievement award. At the heart of everything he is involved in, he always has his customers in mind, and the positive impact this particular sector can have on individuals, their families and communities. 


Press enquiries should be directed to Anna Robin 07912 569 449 /

Notes to Editors

1. The Employment Related Services Association (ERSA) is the sector body for organisations delivering or with an interest in employment related services – sometimes called welfare to work. 
2. ERSA members span the private, voluntary and public sector, including a diverse range of organisations from small specialist charities operating in their local communities to housing associations and local councils.
3. The ERSA Employability Awards were inaugurated in 2013. The Awards are open to member and non-members of ERSA, across the spectrum of employment support.

ERSA opens State of the Sector Survey

The Employment Related Services Association (ERSA), the representative body for the employment support sector, has today launched its first State of the Sector Survey, sponsored by Randstad welfare to work. The survey is open to any organisations delivering employment support, whether ERSA members or not.

The State of the Sector Survey aims to gauge the confidence of the extremely diverse employment support sector, with includes organisations such as housing associations, local authorities, specialist charities and multinational public services providers. The Survey also seeks sector views on key policy issues, including the impact of welfare reform on delivering employment support.

The Survey will run until 27 March. All respondents who leave their details will be emailed the results of the survey and will be entered into a prize draw to win a set of tickets to an ERSA Get to Grips Seminar of their choice.

The Survey will take approximately 10 – 15 minutes to fill in and it is recommended that it is completed by a member of the senior management team working in an operational or business development role. The Survey will close on 27 March.

The survey has been developed with the support of ERSA members, and overseen by the ERSA Supply Chain Forum.

Richard Brooks, Chair of the ERSA Supply Chain Forum and Head of Employability and Skills, RBLI, said:

“This survey is an incredibly important piece of work to ascertain the key concerns and policy positions of the employment support sector.

“This survey will provide an evidence base to allow ERSA to articulate, on behalf of the sector, how to build high quality employment support in the future, supporting both jobseekers and the organisations that work with them.”


Press enquiries should be directed to Anna Robin on 020 3757 9415

Notes to Editors

1. The Employment Related Services Association (ERSA) is the sector body for those delivering or with an interest in employment support services.  ERSA’s membership spans the private, voluntary and public sectors and ranges from large multi-nationals through to small specialist charities.  It has over 180 members. The majority of its members are not for profit.
2. Please email for a copy of the survey.
3. The Survey is supported by Randstad welfare to work.